Your house already knows you. It should know your tech.
Concierge is a standing relationship — one lead technician who walks the house on a schedule, owns the runbook, answers the after-hours call, and treats the property the way the family does. No queue. No first-time learning curve every visit. No surprises.
Concierge engagements start at $495/month and require a 30-minute fit call. Limited to 12 active clients so the lead tech can actually know the house.
Quarterly review · 0 open tickets · runbook v14
Four commitments that define a concierge relationship.
None of these are upsells. They're what concierge is — without them, you're paying for a Care Plan with a fancier name.
A dedicated lead technician
One person who knows the house. Not a queue. Not a chat bot. Someone who walks in and already knows where the rack is, what the kids broke, and which app the grandparents use.
Quarterly proactive visits
Four scheduled on-site checks a year. Firmware audit, network sweep, password rotation, camera health, backup verification, family walkthrough of anything new.
Same-week priority response
When something breaks you skip the line. We have a hold on the calendar reserved for concierge clients — typically same-day, never longer than 48 hours.
Documented, transferable runbook
Every device, every credential, every scene, every decision. Lives in a private vault. If the house sells, the buyer gets a working tech inheritance — not a mystery.
Everything in Care Plan Plus. Plus the parts that don't fit a SKU.
Concierge bundles every recurring offering and adds the relationship layer no subscription can buy: the lead-tech relationship, vendor coordination, family training, and the willingness to show up at 9pm when the camera goes offline.
- — Smart Home Foundation install (Tier B project, included)
- — Care Plan — Plus features bundled (monthly health check, unlimited remote support, off-site backup management)
- — Up to 8 priority on-site visits per year (vs 8 quarterly + 4 ad-hoc on the standalone plan)
- — After-hours phone reach for emergencies (24/7, year-round)
- — Annual cybersecurity review of every device on the network
- — Family training sessions — kids, grandparents, household staff
- — Vendor coordination — we talk to your alarm company, ISP, builder, designer
- — Move-day coverage — we're on-site when you change residences
Two tiers. Honest math.
All-inclusive monthly retainer; no per-visit fees, no surprise invoices, no change-order theater. Hardware billed at cost-plus, fully itemized.
Concierge — Foundation
Most commonSingle residence · 1 lead tech · 8 visits / yr
For households with a finished smart-home install (or willing to start with our Foundation project). The rhythm: quarterly visit + 4 ad-hoc + remote-on-call.
Schedule a fit callConcierge — Estate
Multiple buildings · 2 lead techs · 16 visits / yr
Main residence + guest house + studio + barn. We staff the rhythm with a primary + backup tech, both familiar with the property. Travel time included within your service region.
Request a property walkthroughProperties beyond the typical concierge envelope (commercial campuses, historic renovations, multi-state portfolios) are quoted bespoke after a property walkthrough. Start the conversation.
The honest answers.
How is concierge different from a Care Plan? +
Care Plans are subscription support: remote monitoring, firmware updates, a quarterly visit, capped remote-help minutes. Concierge is a relationship — a named lead tech, eight to sixteen guaranteed visits a year, after-hours reach, and we take ownership of the property's tech roadmap, not just the tickets you raise. Care Plan is reactive-first; Concierge is proactive-first.
Is there a contract? +
Month-to-month with a 90-day initial commitment so we have time to actually learn the property. After that, cancel any time with 30 days' notice. We'll hand back the runbook, vault, and configuration documentation in full.
What happens if my lead tech leaves? +
Every concierge engagement is staffed with a primary and a documented backup. The runbook is the source of truth, not the technician's memory — so a successor walks in already knowing the property. Continuity is part of what you're paying for.
Do you sell hardware? +
We recommend hardware and source it at cost-plus, fully transparent. You can also bring your own. We never take vendor rebates or kickbacks; the only money we make is your subscription and labor.
A standing relationship, not another vendor.
Start with a 30-minute fit call. We'll learn the property, talk through the household's rhythm, and tell you honestly whether concierge is right or whether a Care Plan + ad-hoc is the better answer.