Field IT Technician

A day in the life

You're the SMB-side counterpart to our field installers. You run network modernizations, firewall config, EDR rollouts, M365 hardening, and backup-and-DR projects for 3–50-seat small businesses (dental, legal, professional services, retail).

You'll:

• Replace consumer gear with managed firewall + APs + VLANs.
• Roll out EDR (Huntress) + DNS filtering (DNSFilter / Cloudflare Gateway).
• Stand up Synology + Backblaze B2 backup with verified test restores.
• Configure Microsoft 365 the right way (MFA, conditional access, SPF/DKIM/DMARC).
• Document every site in plain English: network diagram, device inventory, credentials reference.
• Be the trusted face the SMB owner calls when something feels wrong.

You will own

• A roster of recurring SMB clients on retainer plans.
• A near-zero callback rate by getting it right the first time.
• A documented, repeatable playbook for each service.

Must-haves

• 3+ years SMB IT or MSP experience.
• Comfortable in a Windows + M365 + UniFi/Sophos environment.
• Strong written communication (you'll write the visit report yourself).
• Smartphone fluency for our tech portal.
• Valid IL driver's license + reliable transportation.

Nice-to-haves

• CompTIA Network+ / Security+.
• Hands-on with Huntress, Bitwarden, Backblaze B2, Cloudflare.
• Home Assistant or other smart-home integration experience (we're a hybrid shop).
• Spanish.

What you'll get

• Real benefits (health via ICHRA, 401(k), PTO).
• Real pay-range transparency (per IL Equal Pay Act 2025).
• Tools, vehicle, uniforms, training, certifications paid.
• A real career path: senior IT → vCISO → metro launch lead.